Manage Orders

Managing orders is a critical aspect of running an e-commerce business. It involves overseeing and processing customer orders from the moment they are placed until they are successfully fulfilled.

The process includes various tasks such as reviewing order details, updating order statuses, handling payments, coordinating shipping, and providing customer support.

Order Details

Clicking on an individual order from the dashboard opens the order details page. Here, you can access comprehensive information about the order, including customer details, shipping and billing addresses, purchased products, quantities, prices, applied discounts, and any special instructions.

Order Status Updates

As the order progresses through various stages, you can update the order status accordingly. Common order statuses include "Pending," "Processing," "Fulfilled," "Delivered," and "Cancelled." Updating the order status helps track the order's progress and keeps both the seller and customer informed.

Payment Status

Verify and process the payment associated with the order. This may involve capturing payment, verifying payment information, coordinating with payment gateways or processors, and handling any payment-related issues or refunds.

Order Fulfillment

Coordinate the fulfillment process, which includes picking and packing the products, generating invoices or packing slips, printing shipping labels, and arranging shipment or delivery through the chosen logistics provider.

This can be handled under Order -> Order Detail ->Action Icon ->Ship Item

Communication and Notifications

Use the backend system to communicate with customers regarding their orders. This includes sending order confirmations, shipping updates, tracking information, and handling any inquiries or issues related to the order.

Invoices

It involves creating a formal document that outlines the details of a customer's purchase, serving as a record of the transaction and a request for payment.Generating invoices in the e-commerce backend streamlines the payment process, provides transparency in the transaction, and maintains proper documentation for both the seller and the customer.

Invoice can be created under Order -> Order Detail ->Action Icon ->Create Invoices